Refund Policy
Draft. These terms are not final and will be confirmed before the store opens. Items marked TBD are still open.
Because every appliance is made for one person, what we can refund depends on how far your order has gone.
Before you send your molds
Draft: full refund of the appliance price if you cancel within 30 days of ordering and before your molds are returned. [TBD — owner to confirm: whether the impression kit price is deducted]
After production starts
[TBD — owner to confirm: refund or credit once the lab has started — percentage, if any]
After delivery
Fit problems are handled through adjustments and remakes — see the warranty & fit support page.
[TBD — owner to confirm: any refund after delivery, and conditions]
Add-ons, kits and gift cards
[TBD — owner to confirm: refundability of impression kits, extra putty, rush production, care products, gift cards]
How refunds are paid
[TBD — owner to confirm: original payment method, timing, pay-over-time (Affirm/Klarna) refunds]
How to ask
Email hello@perlasmile.com with your order number. [TBD — owner to confirm: response time]